Decorators Touch Belfast Ltd, 756 Upper Newtownards Road, Dundonald, Northern Ireland, BT16 1LA
We’re open Monday – Friday, 9am – 5pm.
Call: 028 9335 9966
Frequently Asked Questions
Please read our FAQ before sending us a message.
Next day delivery for Northern Ireland and ROI. Alternatively, you can collect from either our NI branches (See Contact details for our address). For mainland UK, delivery will take 48 hours.
All orders for goods which are in stock and received before 12 noon Monday - Friday will be dispatched using Fastway Courier service. If any part of your order is out of stock temporarily, we will contact you via e-mail to notify you of any potential delays and the new anticipated delivery date.
If you decide the product is not for you, we are happy to refund or exchange it providing it is in its original & resalable condition. Returns should be made within 14 days of confirmation of order. Wallpaper must remain unopened and paint must not be opened or damaged in anyway. It is the buyer's responsibility to return the product and at the buyers own cost. Delivery costs are only covered if the item is faulty.
Customers are advised to check all wallpaper prior to hanging as once the paper is hung, a refund cannot be issued. If a product appears to be faulty, please contact us immediately at firstname.lastname@example.org. We would ask you to send a sample of the product which includes the fault you have identified alongside ALL the product labels. A refund cannot be issued without the product label included. If the product is in anyway faulty; customers will receive a replacement or refund with no extra charge.
To return goods, please contact us by email to email@example.com Please include your name, order number, date of receipt and the reason for returning; stating whether you require an exchange or refund. All products to be returned to returns department, Decorators Touch Belfast Ltd, 61 Woodburn Road, Carrickfergus, Northern Ireland, BT38 8HQ
Wallpaper Emporium accepts both credit / debit card payment via card-save payment portal and also Paypal.
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